FAQ

We have collated our most frequently asked questions so you can get the best out of Band Theme. You can also view the knowledgebase for more in-depth answers.

What is a WordPress theme?

A WordPress theme is a bit like a new wardrobe for your website.

It is a tool to change the layout, design, functionality and overall look of a WordPress powered website.

Band Theme is specifically designed to easily edit and organise your content as well as customize the appearance of your site, including changing the layout, fonts, colours and many other design elements, with no coding knowledge.

WordPress.com or WordPress.org?

The key difference between WordPress.com and WordPress.org is who is actually hosting your website.

With WordPress.org, you host your own site. With WordPress.com, on the other hand, it’s WordPress.com that takes care of all of this for you but with some restrictions.

Band Theme will work on WordPress.com but there are limitations, such as no custom domain name, file size limits, plugin restrictions and more. It is for this reason we recommend WordPress.org. If you’re unsure, we offer a hosting package to take care of everything for you.

How long does it take?

Band Theme is designed to get you up and rocking in no time.

If you purchase our hosting or installation package we aim to have your site installed within a few working hours (subject to receiving any required details from you).

It’s then up to you to add / edit all your content. When you’re ready to go live, it can take 72 hours for a domain to update, depending on your provider (although in reality this is often much quicker).

We would normally suggest you plan ahead and allow at least 5 days from start to go-live.

Do you provide support?

Yes! Our team of experts are always on hand to help.

If you have a problem with Band Theme and have an active license, you will receive updates with any security and bug fixes as they become available.

You will also receive a link to our in-depth user guide.

How does the license work?

Every Band Theme website requires a license to unlock all features and support. You must purchase one license for each site you wish to install it on. A license lasts for 12 months from the time of purchase.

A valid license key will give you access to all the design templates, new feature releases, any bug and security fixes and also your own personal support area.

Once you have placed an order, you will be emailed your license key. You can also find this any time in My Account. For more detailed instructions on how to activate your Band Theme, please refer to the user guide.

If you decide not to renew or cancel your license after the 12 month period, your website theme will continue to work as normal. You can still edit content and layouts but you will no longer receive updates, have access to the design templates or access to support after the end of your billing period.

What is included in your updates?

With an active Band Theme license, you will get free, unlimited updates to your theme which include any bug fixes, new features and security updates. This will keep your website working smoothly and will keep it secure.

All you need to do is head to Appearance > Themes and then update Band Theme.

Do you provide documentation?

Yes, included with your Band Theme installation is a handy guide to help you through the process.

We also have an extensive range of support articles in our knowledgebase.

Can I sell through my website?

Absolutely. We want everyone who uses Band Theme to be successful.

We have integrated options to be able to sell tickets, merchandise and promote your music and videos to a global audience.

Do you take a cut of my online sales?

No! We don’t take any fees, you keep all your hard earned money.

There may be third party charges, depending on your chosen payment gateway. Usually this is around 2.9% per transaction for services such as PayPal.

Can I keep my existing content?

To make an exact copy of the Band Theme templates you’ve seen online, we have to overwrite your existing content and replace your website. If you want to keep an existing website running while you design your new website, we strongly recommend using a second server (also known as “Staging Server”).

If you purchase hosting with us, we will install your site on a Staging Server first.

Once the Band Theme template is imported into your staging server, you will be able to migrate your existing content to that staging server. By doing this, your existing website will continue to run, and you will have all the time you want to develop/design the new website on your second server. When you are ready to launch your new website, you will just have to point your domain name to the staging server so it becomes your new “live” server.

If you need help importing all your content from another service to Band Theme, please contact us to discuss requirements.

What do I need to provide you?

If you have purchased Installation, all you need to give us is access to your WordPress dashboard.

If you have purchased hosting or a hosting bundle, you don’t need to provide anything – we will set everything up for you.

If you don’t have web hosting yet we can help. You also need a valid Band Theme theme license.

Do I have access to all the design templates?

Yes! We provide over 24 designs for Band Theme, all populated with content and ready to go. Simply choose which one you want and set up with our one-click import process. You can then easily replace content with your own and make any edits to the design and styling. All features, functions and layouts are available within all the designs.

With an active license you have access to all the design templates, plus access to any new ones we release.

For more information, view our designs here.

Can I use Band Theme on multiple sites?

Yes, but you will need to purchase a new license key per website.

Each license is unique to each site and gives access to all the design templates, updates and support on the connected website.

What options do I have to host my site?

Firstly, we offer an integrated theme installation and hosting package. With our hosting we guarantee 99.9%* uptime, and access to our world-class support for your music website.

If you already have hosting, you can purchase our theme and install it on your own hosting service if you’d prefer.

Can I buy a domain name with you?

We do not offer a domain name service at this time.

If you wish to buy a domain name, we would recommend a service like 123-Reg.

Does your hosting include email?

No, our hosting package does not include email at this time.

We would recommend using a service like Google Workspace (formerly G Suite), a market-leading email provider and relatively easy to set up.

Can I modify the code?

Band Theme is built to so that you can create a bespoke, well-designed music website without any coding experience.

You can import all the content you need, modify it for your requirements and drag and drop to re-order.

However, if you do wish to edit the code, then there is nothing stopping you. We recommend that you modify code using the child theme, as is standard practise with WordPress. The source code is well commented and documented.

Do you offer custom design services?

Yes. We offer a design customisation service. Simply let us know your requirements and our team of designers and developers will be in touch to take things forward.

How customizable is Band Theme?

Very! Band Theme has been been designed by our expert developers to be as flexible and customizable as possible, whilst still being easy to use.

Using our unique ‘pocket’ page building method you can add and edit all the content you need and re-order with drag and drop.

All styling elements are editable too, even the menus, rollovers and animations. You will have control over global site-wide styles and also more granular control at a pocket by pocket level if you wish.

All features from each template is available within another, so if you see some functionality or layout you want on your website, you’ll find it in your customizer settings.

Will my site be optimised for search engines?

WordPress is a great platform for creating a website with good Search Engine Optimisation (or SEO for short). Our theme is designed with SEO in mind and optimised with lazy loading and all the best practises for a great user experience. 

Band Theme is also fully optimised to work with the WordPress Yoast plugin and the user guide is jam packed with pro tips to super charge your site.

Can I send newsletters?

Yes – sign me up!

Band Theme has a special ‘Newsletter Pocket’ to add to your page. This has been built to offer maximum flexibility. You will need a newsletter provider and then you can copy & paste any embed code in to your site.

If you are looking for a newsletter provider, we would recommend MailChimp.

Does Band Theme use Gutenberg?

No; Band Theme has it’s own custom-built, easy to use content block editor.

You are however free to use Gutenburg blocks on default page templates if you wish.

Can I get a refund?

Yes. Whilst we’re confident you’ll love Band Theme, we offer a 14 day money-back guarantee.

Can I cancel my hosting before it renews?

Yes, you can in your account area under My Account → My Subscriptions.

Your hosting will remain active until the end of your billing period. Please note that at this point all files and content (including databases and backups) will be deleted and it will not be possible to restore. It is your responsibility to take a copy of your site and files if you let the hosting expire.

Can I cancel my subscription before it renews?

Yes, you can in your account area under My Account → My Subscriptions.

Your theme license will remain valid until the end of your billing period. After this point, you will no longer be able to receive updates, access to designs or support.

What is not included?

Audio editing, video creation, text copywriting, editing and translation, logo or asset creation is not included with Band Theme.

If you are after a bespoke design or development service, please get in touch and we will be able to help.